Thirty years ago, an anthropologist called Lucy Suchman set out to study a problem that bedevils a great deal of offices: why do so many employees struggle with technology? Suchman spent several months watching how workers interact “in the wild” (aka around the office) with devices such as photocopiers and computers — and then compared this with what the engineers and designers said was supposed to happen with those pesky machines.
30年前，人類學家露西?薩奇曼(Lucy Suchman)開始研究一個困擾很多辦公室的問題：為什么那么多員工存在技術(shù)困難？薩奇曼用了幾個月的時間觀察員工是如何“在荒野”（即辦公環(huán)境）中與復印機和電腦等設(shè)備互動的，接著把結(jié)果與工程師和設(shè)計師表示的這些煩人的機器應該如何使用進行對比。
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