Kalon Tsang, a City of London pensions lawyer, was helping a mother of two complete a complicated disability benefits form as she distracted her six-month-old toddler with a toy.
The woman, who lives in Catford, south London and is on maternity leave from her job as a carer, had come to seek help at St Luke’s community centre in Islington, north London, where Tsang volunteers at a weekly cost of living crisis clinic.
The 37-year-old single parent had just paid a debt of thousands of pounds and was scared about the winter ahead, with grocery inflation hitting a record high last month.
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